policies
Your Trust, Our Commitment:
Transparent Policies for a Seamless Experience
Policies at Quantum Catalyst LLC
Guiding Your Experience
with Clarity and Integrity
Privacy Policy
Protecting Your Privacy,
Safeguarding Your Trust
At Quantum Catalyst LLC, protecting your privacy is fundamental to us. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
- Information Collection: We collect personal information such as name, address, email, and payment details necessary for order processing and customer service.
- Information Usage: Your information is used to fulfill orders, communicate with you, improve our products and services, and personalize your shopping experience.
- Data Security: We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
- Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary for order fulfillment or legal compliance.
- Cookies: Our website uses cookies to enhance user experience, track visits, and gather demographic information. You can disable cookies through your browser settings, though this may affect site functionality.
- Consent: By using our website, you consent to our privacy policy and agree to its terms.
For more details on how we handle your information, please read our full Privacy Policy or contact us directly.
Exchange Policy
Seamless Exchanges for Your
Complete Satisfaction
We want you to be completely satisfied with your purchase from Quantum Catalyst LLC. If you need to exchange an item, please follow these guidelines:
- Eligibility: Exchanges are accepted within 30 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase.
- Procedure: Contact our customer service team to initiate the exchange process. Provide details about the item you wish to exchange and the replacement item you want.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
- Processing: Once we receive your returned item, we will inspect it and process the exchange promptly. If the replacement item is of higher value, you may need to pay the price difference.
For further assistance or to start an exchange, please contact our customer support team.
Delivery Policy
Timely Deliveries,
Every Time
Quantum Catalyst LLC is committed to delivering your orders promptly and efficiently. Here's how we handle deliveries:
- Order Processing: Orders are typically processed within 2-3 business days after payment confirmation. Custom or made-to-order items may require additional processing time.
- Shipping Methods: We partner with reliable carriers to ensure safe and timely delivery of your purchases. Shipping options and costs are displayed at checkout.
- Delivery Times: Delivery times vary based on your location and chosen shipping method. Estimated delivery times are provided during checkout and may be subject to carrier delays.
- Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on our website or the carrier's website.
For any questions regarding shipping or to inquire about expedited shipping options, please contact us.
Refund Policy
Your Satisfaction,
Our Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy:
- Eligibility: Refunds are available within 30 days of purchase. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.
- Refund Process: Contact our customer service team to initiate a refund request. Provide details about the item you wish to return and reason for the return.
- Return Shipping: Unless the item is defective or damaged, customers are responsible for return shipping costs.
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 7-10 business days and issued to the original payment method.
For assistance with returns or to request a refund, please reach out to our customer support team.
Return Policy
Flexible Returns,
Hassle-Free Solutions
We understand that sometimes items may need to be returned. Here's our policy for returns:
- Eligibility: Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
- Initiating a Return: Contact our customer service team to request a return authorization. Provide details about the item you wish to return, reason for the return, and proof of purchase.
- Return Shipping: Unless the item is defective or damaged, customers are responsible for return shipping costs.
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds are processed within 7-10 business days and issued to the original payment method.